Frequently Asked Questions

What sort of microwave should I use to heat my Physi Pak?
A microwave with a turntable or the new microwaves with inverter technology, to enable the Physi Pak to heat evenly and we recommend placing a small microwavable container of water in the microwave whilst heating your Physi Pak. ALWAYS follow the instructions given before use and NEVER walk away from the microwave whilst your Physi Pak is heating.

Can I use a conventional oven to heat my Physi Pak?
No! Only a microwave can be used.

How long do I heat my Physi Pak for?
Each Physi Pak has a different heating time due to the weight. ALWAYS Follow the heating  instructions on the sewn in label as well as the instruction card in packaging which needs to be read before using your Physi Pak every time!
Every person has a different tolerance to heat, so please check the tempertature on your body before using. If too hot, wait for your Physi Pak to cool down.

How can I pay for my order?
Once you have checked out you will see alternative payment methods. If paying with CREDIT CARD, simply enter your details.Why does a verification box come up after I have entered my credit card details?
 Banks are now ensuring that all Visa & MasterCard are secure so that no one can steal your card or number & purchase!

This means setting up a password with your banking institution.

Visa is called: Verified by Visa

Master card is called: Master Secure Code

If the window appears after you have entered your number, expiry date & last 3 digits on back of card asking for your password, this is what it is for. if you do not have one, please contact your bank. If you forget your password, they will email to you.

If you wish to pay via direct deposit, then click on the box that says BANK TRANSFERS/DEPOSIT and if wanting to pay with cheque or money order, click on the box that says CHEQUE/MONEY ORDER.

If you make a mistake you can edit the order before you confirm. YOU CAN CALL US WITH YOUR CREDIT CARD DETAILS IF YOU PREFER.

Is there a Warranty?
In regards to Wheat Packs & Eye Pillows,we guarantee the item for 3 months for faulty workmanship such as a seam coming undone within this period, but we do not exchange any goods that have not been used correctly ie instructions NOT followed! If you follow the instructions given, the wheat packs will never overheat and burn. Faulty microwaves can damage your wheat pack when heating, so ensure your microwave has been tested and is up to date with this testing procedure. (Call your electrician for details). Storage instructions also need to be followed as per instruction card to ensure vermin do not eat your wheat pack!

How long should my Physi Pak last?
We recommend that you replace your Physi Pak after 12 months if it has been used regularly. If it has been stored in the freezer and used only little, it will last longer. As soon as your Physi Pak does not retain its heat for as long as it did, it is time to throw it away and purchase a new one as the wheat is now at its use by date. If you smell a burning smell it is also time to throw away your Physi Pak.

Do I have to set up an account?
 No, you do not have to set up an account. There is a box to tick if you wish to, & then you will be asked to choose a username & password.

If you do not want to set up an account, please make sure this box in unticked!