My Account

PRODUCT RANGE

Wheat PacksEye PillowsGel PacksPet Heat PadsElite Celebrations


Branded Products

Physipak offers a full range of branded logos for physiotherapists and other professionals wanting to offer additional products to their clients. Our wheat packs are constructed with your logo so that you can continue to keep your brand in front of your client when they leave your business.
Read More

Shop Information

How long does it take?

Please allow up to 7 working days for delivery.

If you have an urgent order please contact us as we may be able to assist, some products we can deliver in a much shorter timeframe.

We ask that our customers understand that timely delivery is reliant on the performance of courier companies over which Physipak have no control.

Freight

Australia

The price of all freight is calculated per cubic meter and calculated by the Australia Post online postage calculator.

For wholesale of bulk orders we will contact you to quote on the freight cost.

We use a selection of renowned national couriers. As such, the majority of the time, we are able to track your purchases en route. Please advise if you prefer a certain carrier.

Rest of the world

We are currently investigating the most cost effective way to deliver internationally. Please email us your requests and we will quote freight before your purchase. We are working to finding the most effective solution to this problem.

Refunds

Your satisfaction is our top priority. We are proud of the quality of the products, and the service we offer, and stand by our products. Should you not be happy with the quality of a purchased product, we are more than happy to discuss any dissatisfaction, and work out a solution.

Please choose carefully as we are unable to refund for purchase if you have simply changed your mind. Please send all refund notification to deb@physipak.com.au within three days of receipt and we can discuss the easiest solution. Unfortunately goods are sometimes damaged throughout the shipping process. In the event that this occurs, notification of damage must be made to Physipac within three days from receipt.

Privacy

We respect your privacy and consider all information disclosed to us as confidential. We do not share any details with third parties.

If paying by credit card your information is processed on a secure bank server. We do not have access to your card information, nor do we keep any such information on file if disclosed to us.

Trading Terms

  • Payment Terms ~ Pre-payment only. We do not offer accounts or credit.
  • Payment Methods ~ Payment to be made by Electronic Funds Transfer, Visa, MasterCard or Bank Cheque.
  • Freight ~ Freight is not included in the cost of goods. Freight is charged on each order, the rate subject to our various carriers’ current rate Dishonoured Cheques ~ Will attract an accounting fee of $15 plus GST.
  • Goods will not be supplied until payment is made.
  • Claims and Discrepancies ~ Must be made in writing directly to Physipak  within 7 days of delivery date quoting invoice number and reasons. No returns are acceptable without " Physipak " prior approval and delivery instructions for transport. Freight will be charged.
  • Estimated Delivery Time ~ Time quoted is subject to possible changes in shipping schedules, strikes, carrier delays, etc. Orders are still valid if delivered late. We aim to deliver within the stipulated timeframe but can take no responsibility for delays caused by suppliers or other parties. A late delivery does not constitute a right of refund or return.  
  • Price Changes  ~ All terms and prices are subject to change without prior notice due to unforeseen circumstances such as fluctuations in exchange rates.
  • Property and Delivery of Goods ~ The property of the goods passes to the purchaser only after the price of the goods has been paid in full. The risk in the goods passes to the purchaser on dispatch. The price is ex our premises, and includes all amounts charged to this point.
  • Right of Refusal ~ " Physipak " reserves the right to refuse service or credit.
Comodo SSL Certificate